✦ Luna Orbit — IT Support & Helpdesk

Real Estate Investment Banking Business Management - Associate

at JPMorgan Chase

📍 New York, NY, United States Hybrid Posted April 04, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years Three (3) years
Education Not specified
Category IT Support & Helpdesk

About this role

Technology Support III focused on endpoint device management within a JPMorgan Chase environment, administering Omnissa UEM (Workspace ONE) and supporting device lifecycle across Windows, macOS, iOS, and Android in a hybrid/onsite context.

Key Responsibilities

  • Provide Level 3 support for device management; administer Omnissa UEM (Workspace ONE); monitor for enrollment/compliance issues; manage device lifecycle; collaborate with security/networking teams

Technical Overview

Hands-on enterprise device management with Workspace ONE; cross-platform support (Windows, macOS, iOS, Android); hybrid cloud exposure with Entra ID and Intune integration; ITIL-based operations and observability tooling.

Ideal Candidate

The ideal candidate is an experienced technology support specialist with 3+ years in enterprise device management, strong Workspace ONE/UEM experience, and proficiency across Windows, macOS, iOS, and Android in a hybrid environment.

Must-Have Skills

3+ years of experience in troubleshooting enterprise device managementOmnissa UEM (Workspace ONE)WindowsmacOSiOSAndroidon-premises and public cloud environmentsobservability toolsITILMDMMAMUEMEntra IDIntune integrationApple Business ManagerWindows AutopilotAndroid EnterpriseSamsung Knox

Nice-to-Have Skills

Omnissa UEM certifications or equivalent platform certificationsPowerShellPythonBash

Tools & Platforms

Omnissa UEM (Workspace ONE)WindowsmacOSiOSAndroidEntra IDIntuneApple Business ManagerWindows AutopilotAndroid EnterpriseSamsung Knox

Required Skills

Omnissa UEM (Workspace ONE)WindowsmacOSiOSAndroidon-premisespublic cloudITILMDMMAMUEMEntra IDIntune integrationApple Business ManagerWindows AutopilotAndroid EnterpriseSamsung KnoxPowerShellPythonBashobservabilityendpoint management

Hard Skills

Omnissa UEM (Workspace ONE)WindowsmacOSiOSAndroidon-premisespublic cloudITILMDMMAMUEMEntra IDIntune integrationApple Business ManagerWindows AutopilotAndroid EnterpriseSamsung KnoxPowerShellPythonBashobservabilityendpoint management

Soft Skills

communicationdocumentationcollaborationproblem-solving

Certifications

Preferred

Omnissa UEM certifications or equivalent platform certifications

Industry & Role

Industry Banking
Job Function Maintain and optimize enterprise device management and endpoint security across multiple platforms
Role Subtype IT Support & Helpdesk

Keywords for Your Resume

technology support iiiendpoint device managementworkspace oneomnissa uemwindowsmacosiosandroidon-premisespublic clouditilmdmmamuementra idintune integrationapple business managerwindows autopilotandroid enterprisesamsung knoxpowershellpythonbashobservabilityhybridjpmorgan chase

Deal Breakers

Lack of Omnissa UEM (Workspace ONE) experience, Less than 3 years of device management experience, Inability to work onsite as required (Jersey City, NJ)

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