Position Details
About this role
This role manages regional client accounts for BCD Travel, focusing on client retention, contract negotiations, and implementing travel solutions across multiple regions. The position involves coordinating communication and ensuring service excellence.
Key Responsibilities
- Oversee regional communication
- Manage new business implementations
- Report on SLAs and KPIs
- Drive profitability through upselling
- Establish relationships with key decision makers
Technical Overview
The role involves program management, client relationship management, and use of tools like HubSpot, with a focus on travel industry operations and performance metrics.
Ideal Candidate
The ideal candidate is a mid-level program or account manager with experience in business travel or related industries. They excel in client relations, contract negotiations, and managing cross-regional teams, with strong organizational and communication skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of experience in travel management or client relations, No experience with program management, Inability to work remotely
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