Position Details
About this role
This role provides technical support and operational management for end-user devices across a geographic region, focusing on endpoint management, incident escalation, and service quality.
Key Responsibilities
- Technical escalation management
- Regional operations coordination
- Endpoint security and compliance
- Device lifecycle management
- Support process documentation
Technical Overview
Supports Windows and macOS endpoints, manages Intune, JAMF, SCCM, Zscaler, and endpoint security tools, and leads root cause analysis for complex issues.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with strong experience in endpoint management, Windows and macOS support, and enterprise collaboration tools. They possess excellent problem-solving skills and can handle complex escalations independently.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with endpoint management tools, No remote support experience, No technical escalation experience
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