Position Details

Type Full-Time

Experience mid

Exp. Years 3–7+ years

Category Sales & Business Development

About this role

Relationship Manager – Enterprise Accounts at 360training.com owns post-sale relationships for enterprise clients, driving retention and expansion revenue through value-based partnerships and cross-functional collaboration.

Key Responsibilities

Own post-sale relationship for assigned Enterprise clients
Build trusted relationships with key stakeholders
Proactively manage account health and retention strategies
Lead QBRs/EBRs to demonstrate value
Collaborate with Sales, CS, Product, and Support

Technical Overview

Role relies on CRM data, annual retention/expansion metrics, renewal forecasting, and quarterly business reviews to demonstrate value and drive account health. Interfaces with Sales, Customer Success, Product, and Support.

Ideal Candidate

The ideal candidate is a mid-level relationship manager with 3–7+ years in enterprise/account management, adept at retention, expansion revenue, and executive stakeholder engagement in an education/SaaS environment.

Must-Have Skills

3–7+ years in Relationship Management or Account ManagementProven enterprise account management experienceCRM experience (Salesforce)Excellent communicationpresentation skills

Nice-to-Have Skills

Experience supporting SaaS/technologyBackground in regulated/enterprise environmentsExperience managing portfolios with annual contract values of $20000+

Tools & Platforms

Salesforce CRM

Required Skills

Relationship managementaccount managementcustomer successSaaS salesrenewalsupsellcross-sellexecutive presencestakeholder managementCRMSalesforceforecastingdata-driven decision makingretention strategiesquarterly business reviewsbusiness reviewscollaborationcommunicationpresentation

Hard Skills

Salesforce CRMCRM systems

Soft Skills

CommunicationExecutive presenceNegotiationConsultative sellingRelationship buildingPresentation

Industry & Role

Industry Education

Job Function Manage enterprise client relationships and drive revenue growth through retention and expansion

Role Subtype Enterprise account manager

Tech Domains Salesforce

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

relationship managerenterprise accountsaccount managementcustomer successrenewalsupsellcross-sellannual contract valueqbrebrcrm systemssalesforce crmsalesforcedata-drivenretentiongrowthexecutive presencestakeholder managementcross-functional collaborationrevenue growthSalesforce CRMAccount ManagementCustomer SuccessSaaSRenewalsUpsellCross-sellExecutive presenceForecastingCRM hygiene

Deal Breakers

Requires visa sponsorship, Not authorized to work in the United States, Not located in allowed states (AZ, FL, GA, LA, NJ, PA, TN, TX, UT, ID, MI, MO, WI)

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