✦ Luna Orbit — IT Support & Helpdesk

REMOTE- AV Tier 2 Support

at American Sound

📍 Remote, US Remote 💰 $32 – $35 USD / year Posted March 05, 2026
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Position Details

Salary $32 – $35 USD / year
Type Full-Time
Experience mid
Exp. Years 5+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Remote AV support specialist troubleshooting and supporting AV and UC systems in enterprise environments.

Key Responsibilities

  • Troubleshoot AV systems
  • Load programming and DSP files
  • Support remote monitoring tools
  • Manage tickets and RMAs
  • Provide end-user training

Technical Overview

Supports AV systems, UC platforms, uses tools like Utelogy, XiO, Reflect, and manages tickets via ServiceNow.

Ideal Candidate

The ideal candidate is a mid-level AV support specialist with over 5 years of experience in troubleshooting and supporting AV and UC systems. They possess strong technical skills, customer service orientation, and experience with remote AV troubleshooting tools.

Must-Have Skills

5+ years of experience with AV systemsExperience reading and interpreting line drawingsComponent-level experience with AV/UC manufacturersProficiency in updating DSP and AV configuration filesExcellent customer service skills

Nice-to-Have Skills

CTS certificationDante certificationCertifications with Biamp and Q-SysCertifications with AVITUCand DSP manufacturersExperience installing and commissioning Microsoft Teams and Zoom RoomsKnowledge of IT networking and protocolsExperience using ticketing systems like ServiceNow

Tools & Platforms

UtelogyXiOReflectMicrosoft TeamsZoomServiceNow

Required Skills

AV systemsAVUCCrestronExtronBiampQSCDSPDSP filesUtelogyXiOReflectMicrosoft TeamsZoomTicketing systemsServiceNow

Hard Skills

AV systemsAVUC (Unified Communications)CrestronExtronBiampQSCAMXLogiCiscoPolyDSPDSP filesUtelogyXiOReflectMicrosoft TeamsZoomTicketing systemsServiceNow

Soft Skills

Customer serviceCommunicationTroubleshootingTrainingProblem-solving

Certifications

Required

Not specified

Preferred

CTS certificationDante certificationCertifications with Biamp and Q-Sys

Industry & Role

Industry Education & Training
Job Function Remote AV support and troubleshooting

Keywords for Your Resume

AV systemsAVUCCrestronExtronBiampQSCAMXLogiCiscoPolyDSPDSP filesUtelogyXiOReflectMicrosoft TeamsZoomTicketing systemsServiceNow

Deal Breakers

Lack of experience with AV systems, No remote troubleshooting experience, No customer service skills, No experience with AV/UC manufacturers

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