Position Details

Salary $21 – $26 USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

This role provides remote client support for a software platform, focusing on helping users navigate tools and solve basic technical problems. You will communicate via phone, email, and chat, document issues, and collaborate on escalations to improve the overall client experience.

Key Responsibilities

Assist clients with questions about platform features and functionality
Troubleshoot basic technical issues and guide users through solutions
Provide clear, step-by-step support via phone, email, or chat
Document interactions and track common issues to improve the experience
Collaborate with internal teams when issues need escalation

Technical Overview

The technical scope is basic troubleshooting and guided support for platform features and functionality. The role emphasizes structured support processes, interaction documentation, and escalation collaboration for issues beyond initial resolution.

Ideal Candidate

The ideal candidate is comfortable supporting clients remotely by answering questions about platform features and troubleshooting basic technical issues. They communicate clearly in a friendly, professional tone, document interactions, and follow structured processes to help users feel confident from onboarding through ongoing use.

Must-Have Skills

Comfortable communicating with clients in a professionalfriendly wayAble to explain technical concepts in simple termsOrganized and detail-oriented when handling multiple requestsOpen to learning new systems and processes

Nice-to-Have Skills

Previous customer service or support experience

Tools & Platforms

phoneemailchat

Required Skills

customer supportplatform features supporttroubleshoot basic technical issuesstep-by-step supportphone supportemail supportchat supportdocument interactionstrack common issuesescalationonboarding supportopen to learning new systems and processesprofessional communicationorganizeddetail-oriented

Hard Skills

customer supportplatform feature supporttroubleshoot basic technical issuesstep-by-step supportdocument interactionstrack common issuesescalation collaborationonboarding supportclient onboarding through ongoing usecommunicating technical concepts in simple termsusing phone supportusing email supportusing chat support

Soft Skills

professionalfriendly communicationexplaining technical concepts in simple termsorganizeddetail-orientedhandling multiple requestsopen to learning new systems and processescollaboration with internal teamscustomer experience focus

Industry & Role

Industry SaaS

Job Function Deliver remote client support for a software platform through troubleshooting, guided assistance, and documented issue handling

Role Subtype Customer Support Specialist

Keywords for Your Resume

Remote Client Support SpecialistClient Support Specialistclient supportcustomer supportplatform featuresplatform functionalitytroubleshoot basic technical issuesstep-by-step supportphoneemailchatdocument interactionstrack common issuesescalationonboardingongoing usecustomer experienceprofessionalfriendly wayexplain technical concepts in simple termsorganizeddetail-orientedmultiple requestslearning new systems and processesremote positioncompany-provided equipmenttraining is includedremote

Deal Breakers

Must be comfortable communicating with clients in a professional, friendly way, Must be able to explain technical concepts in simple terms

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