Position Details

Type Contract

Experience entry

Exp. Years 1-2 years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing remote support for Windows Server environments, managing Active Directory, troubleshooting hardware and software issues, and ensuring security compliance in a structured IT support setting.

Key Responsibilities

Administer Windows Server and Active Directory
Troubleshoot hardware and software issues
Manage support tickets in ServiceNow
Coordinate with external vendors
Ensure security compliance

Technical Overview

The position requires expertise in Windows Server administration, Active Directory, hardware/software troubleshooting, and experience with ticketing systems like ServiceNow, supporting enterprise IT infrastructure remotely.

Ideal Candidate

The ideal candidate is an experienced IT support professional with 1-2 years of experience in Windows Server and Active Directory, capable of managing remote support tickets and troubleshooting hardware/software issues efficiently.

Must-Have Skills

Windows Server administrationActive Directoryhardware and software troubleshootingticketing system experienceremote support

Nice-to-Have Skills

Network infrastructureSecurity softwareITIL knowledge

Tools & Platforms

ServiceNowActive DirectoryWindows Server

Required Skills

Microsoft Windows ServerActive DirectoryWindows ServerDesktop supportHardware troubleshootingSoftware troubleshootingNetwork supportSecurityTicketing systemsRemote support

Hard Skills

Microsoft Windows ServerActive DirectoryWindows ServerDesktop supportHardware troubleshootingSoftware troubleshootingNetwork supportSecurityTicketing systemsRemote support

Soft Skills

communicationproblem-solvingcollaborationprofessionalismtime management

Certifications

Preferred

Microsoft Certified: Windows Server FundamentalsITIL Foundation

Industry & Role

Industry Technology

Job Function Remote Windows Server and Active Directory support for enterprise IT environments

Role Subtype Help Desk L2

Tech Domains Active Directory, Windows Server, Microsoft 365

Keywords for Your Resume

help deskwindows serveractive directoryit supportremote supportticketing systemhardware troubleshootingsoftware troubleshootingnetwork supportsecurityITILservice nowdesktop supporttroubleshootingproblem solving

Deal Breakers

No experience with Windows Server or Active Directory, Unwilling to work remotely, Lack of ticketing system experience, No troubleshooting background

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