Position Details
About this role
This role provides remote desktop support, managing user issues, and maintaining IT infrastructure for a transportation company.
Key Responsibilities
- Maintain IT infrastructure
- Resolve user issues
- Manage helpdesk tickets
- Support printers
- Troubleshoot desktop problems
Technical Overview
Focus on desktop support, Active Directory, Microsoft Office, helpdesk ticketing, and printer troubleshooting in a remote environment.
Ideal Candidate
The ideal candidate is a support technician with 3-5 years of experience in desktop support, proficient in Active Directory and Microsoft applications, capable of resolving user issues remotely with excellent customer service skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 3 years of desktop support experience, Lack of Active Directory knowledge, Unwilling to work remotely
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