Position Details

Type Not Specified

Experience mid

Exp. Years 2-3 years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing remote IT support to auto-dealership clients, troubleshooting hardware and network issues, and maintaining documentation to ensure high-quality customer service.

Key Responsibilities

Respond to user inquiries
Troubleshoot hardware and network issues
Document support cases
Support client relationships
Maintain technical documentation

Technical Overview

Supports Windows-based environments, Active Directory, Microsoft Exchange, and network devices, utilizing ticketing systems for issue tracking and resolution.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 2+ years experience in helpdesk roles, proficient in Active Directory, Windows Server, and hardware troubleshooting, with strong customer service skills.

Must-Have Skills

2-3 years in Helpdesk/Desktop SupportActive Directory domainsticketing systemshardware troubleshootingnetwork troubleshooting

Nice-to-Have Skills

printer troubleshootingscanner troubleshootingwireless troubleshootingfirewallsMicrosoft Servers

Tools & Platforms

ticketing systemMicrosoft WindowsMicrosoft Exchange ServerWindows Server

Required Skills

Help deskactive directorywindows servertroubleshooting hardwarenetwork troubleshootingfirewallsticketing systemmicrosoft exchangedesktop supportIT certifications

Hard Skills

Active DirectoryWindows ServerMicrosoft Exchange Serverticketing systemstroubleshooting hardwarenetwork troubleshootingfirewallsswitchesroutersMicrosoft WindowsMicrosoft Windows Server 200320082012

Soft Skills

customer serviceproblem-solvingdocumentationcommunicationteamwork

Certifications

Required

IT certifications

Industry & Role

Industry Automotive IT / Support Services

Job Function Provide remote IT helpdesk support for clients

Role Subtype Help Desk L1

Tech Domains Active Directory, Microsoft 365, Windows Server, Microsoft Exchange Server

Keywords for Your Resume

help deskactive directorywindows servertroubleshooting hardwarenetwork troubleshootingfirewallsticketing systemmicrosoft exchangedesktop supportIT certificationscustomer servicewindowsl1 supportl2 supporthelp desk technician

Deal Breakers

Less than 2 years experience in helpdesk, Lack of Active Directory experience, No IT certifications, No remote work experience

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Remote Helpdesk Support Technician (Active Directory) Professional Raleigh, NC

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