✦ Luna Orbit — IT Support & Helpdesk

[Remote] IT Client Support Technician - California

at Grant Street Group

📍 Anywhere Remote Posted March 09, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing remote IT support for clients and employees, troubleshooting hardware and software issues, and maintaining network security and configurations.

Key Responsibilities

  • Manage hardware at client locations
  • Improve client experience
  • Establish client relationships
  • Support employees with devices
  • Troubleshoot network and security issues

Technical Overview

Supports Windows, macOS, and Linux environments, manages network protocols like LAN/WAN, TCP/IP, VPN, and works with tools such as Salesforce, JIRA, Confluence, and virtualization platforms.

Ideal Candidate

The ideal candidate is a mid-level IT support technician with at least 2 years of experience supporting Windows and macOS environments, familiar with network protocols, payment terminals, and virtualization. They are customer-focused, organized, and capable of troubleshooting hardware and software issues remotely.

Must-Have Skills

2+ years of professional IT experienceTroubleshooting Windows applicationsExperience supporting macOS and WindowsKnowledge of LAN/WANTCP/IPVPNExperience with Active DirectoryDNSDHCPExperience with payment terminalsExperience with OpenVPNExperience with firewallsExperience with G-SuiteExperience with LinuxExperience with SalesforceExperience with JIRA/ConfluenceExperience with Office 365Experience with Virtualization

Nice-to-Have Skills

Network optimizationClient relationship managementIT support documentationConference support

Tools & Platforms

JIRAConfluenceSalesforceG-SuiteOffice 365Virtualization platforms

Required Skills

IT SupportHelpdeskWindowsmacOSLinuxActive DirectoryDNSDHCPVPNpayment terminalsIngenicoVerifoneOpenVPNJuniper SRX firewallsG-SuiteSalesforceJIRAConfluenceOffice 365Virtualization

Hard Skills

macOSWindowsLANWANTCP/IPVPNActive DirectoryDNSDHCPpayment terminalsIngenicoVerifoneOpenVPNJuniper SRX firewallsG-SuiteLinuxSalesforceJIRAConfluenceOffice 365Virtualization

Soft Skills

communicationcustomer-focusedorganizedself-starterdetailedverbal skills

Industry & Role

Industry SaaS
Job Function IT support technician for remote client and employee hardware and software support

Keywords for Your Resume

IT SupportHelpdeskWindowsmacOSLinuxActive DirectoryDNSDHCPVPNpayment terminalsIngenicoVerifoneOpenVPNJuniper SRX firewallsG-SuiteSalesforceJIRAConfluenceOffice 365Virtualization

Deal Breakers

Lack of experience supporting Windows and macOS, No experience with Active Directory or DNS, No knowledge of payment terminals or VPN, Unwillingness to work remotely

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