Position Details

Salary $24 – $29 USD / year

Type Not Specified

Experience entry

Exp. Years 0

Education Not specified

Category IT Support & Helpdesk

About this role

Provides remote technical support for healthcare staff, troubleshooting hardware and software issues across multiple platforms.

Key Responsibilities

Provide remote technical support
Troubleshoot hardware/software issues
Assist with system configurations
Support network connectivity
Document issues and resolutions

Technical Overview

Supports Windows, macOS, Linux, Active Directory, VPN, DNS, TCP/IP, firewall, Meraki, SCCM, and ticketing tools.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with experience in troubleshooting Windows, macOS, and Linux systems, familiar with ticketing tools like ServiceNow and Jira, and capable of providing remote technical support in a healthcare environment.

Must-Have Skills

Experience in IT support/help deskTroubleshooting WindowsmacOSLinuxKnowledge of network conceptsExperience with ticketing tools

Nice-to-Have Skills

Healthcare environment experienceExperience with SCCMFirewall and Meraki device knowledge

Tools & Platforms

ServiceNowJiraBMC RemedySCCMActive DirectoryVPNFirewallMeraki

Required Skills

Help DeskService DeskTechnical SupportWindowsmacOSLinuxActive DirectoryNetwork troubleshootingRemote supportTicketing tools

Hard Skills

Help DeskService DeskTechnical SupportWindowsmacOSLinuxActive DirectoryNetwork troubleshootingRemote supportTicketing toolsServiceNowJiraBMC RemedyHardware diagnosticsSoftware troubleshootingVPNDNSTCP/IPFirewallMerakiSCCM

Soft Skills

Customer serviceProblem-solvingCommunicationPatienceTeamwork

Industry & Role

Industry Healthcare IT

Job Function Remote IT Help Desk / Service Desk Technician supporting healthcare teams

Keywords for Your Resume

Help DeskService DeskTechnical SupportWindowsmacOSLinuxActive DirectoryNetwork troubleshootingRemote supportTicketing toolsServiceNowJiraBMC RemedyHardware diagnosticsVPNDNSTCP/IPFirewallMerakiSCCM

Deal Breakers

Lack of experience with ticketing tools, No troubleshooting experience across multiple OS, Unfamiliarity with healthcare IT environment

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