✦ Luna Orbit — IT Support & Helpdesk

Remote IT Help Desk Technician

at The Elite Job

📍 Anywhere Remote Posted March 14, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Provides remote technical support for hardware and software issues, supports printers and peripherals, and maintains documentation to ensure efficient support operations.

Key Responsibilities

  • Troubleshoot hardware/software
  • Support printers and peripherals
  • Respond to support tickets
  • Maintain documentation
  • Assist users remotely

Technical Overview

Supports Windows and Mac OS environments, troubleshooting hardware/software issues, utilizing ticketing systems and support tools.

Ideal Candidate

The ideal candidate is a support technician with at least 2 years experience supporting Windows and Mac OS, skilled in hardware/software troubleshooting, and familiar with ticketing systems, capable of remote work.

Must-Have Skills

2+ years in help desk or supportWindows and Mac OS supporthardware and software troubleshootingticketing systems

Nice-to-Have Skills

support for printers and peripheralssupport documentation

Tools & Platforms

ticketing systemssupport software

Required Skills

help deskremote supportwindowsmac oshardware troubleshootingsoftware troubleshootingprintersperipheralsticketing systemssupport documentation

Hard Skills

WindowsMac OShardware troubleshootingsoftware troubleshootingprintersperipheralsticketing systemssupport documentation

Soft Skills

customer serviceproblem-solvingcommunicationindependent workteam collaboration

Industry & Role

Industry Various (unspecified)
Job Function Remote IT help desk support
Role Subtype Help Desk L1

Keywords for Your Resume

help deskremote supportwindowsmac oshardware troubleshootingsoftware troubleshootingprintersperipheralsticketing systemssupport documentationcustomer serviceIT supporthelp desk technicianremote troubleshootingticketing system

Deal Breakers

Less than 2 years experience, No support experience with Windows or Mac OS, Lack of ticketing system knowledge

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