Position Details
About this role
This role provides remote technical support for a legal firm's attorneys and staff, focusing on troubleshooting hardware/software issues, asset management, and developing support documentation.
Key Responsibilities
- Troubleshoot hardware/software
- Maintain asset database
- Develop knowledgebase articles
- Support remote users
- Assist with IT infrastructure
Technical Overview
The position involves troubleshooting hardware and software problems, maintaining asset databases, and creating knowledgebase articles, with proficiency in Microsoft Office essential.
Ideal Candidate
The ideal candidate is an entry-level help desk technician with at least three years of experience in technical support, proficient in Microsoft Office, and capable of troubleshooting hardware and software issues remotely. They should have excellent customer service skills and be adaptable to legal application environments.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of help desk experience, No proficiency in Microsoft Office, Inability to work remotely, No customer service background, No experience with asset management
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