✦ Luna Orbit — IT Support & Helpdesk

Remote Service Desk Analyst or IT Technical Support Analyst

at eSudo Technology Solutions

📍 San Jose, CA, United States Onsite Posted March 18, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2-5 years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing technical support for Microsoft 365 and Windows environments, assisting clients remotely, and managing support tickets efficiently.

Key Responsibilities

  • Support Microsoft 365 users
  • Troubleshoot Windows 10/11
  • Manage support tickets
  • Assist remotely
  • Document support activities

Technical Overview

Supports Microsoft 365, Azure AD, Windows 10/11, using ticketing systems and remote management tools, with a focus on troubleshooting and documentation.

Ideal Candidate

The ideal candidate is a support technician with 2-5 years of experience in MSP or IT consulting, proficient in Microsoft 365 and Windows troubleshooting, with strong customer service skills and familiarity with remote management tools.

Must-Have Skills

Microsoft 365 AdminWindows 10/11 troubleshootingTicketing systemRemote support

Nice-to-Have Skills

Ninja RMMConnectWise ManageKaseya RMMIT GlueHuduMicrosoft FundamentalsIntuneAzure AD

Tools & Platforms

Microsoft 365AzureEntra IDPower PlatformTicketing SystemNinja RMMConnectWise ManageKaseya RMMIT GlueHudu

Required Skills

Microsoft 365Azure Active DirectoryPower PlatformWindows 10/11Ticketing SystemRemote SupportDocumentation

Hard Skills

Microsoft 365Azure Active DirectoryPower PlatformWindows 10/11Ticketing SystemRemote SupportNetwork TroubleshootingDocumentation

Soft Skills

Customer ServiceProblem-solvingCommunicationTeamworkEmpathyTime Management

Certifications

Required

Microsoft 365 Fundamentals (MS-900)

Industry & Role

Industry Information Technology
Job Function IT support and helpdesk for MSP clients
Role Subtype Help Desk L2
Tech Domains Microsoft 365, Azure, Active Directory, Power Platform, Windows Server

Keywords for Your Resume

IT supporthelp deskMicrosoft 365Azure Active DirectoryPower PlatformWindows 10/11ticketing systemremote supportKaseya RMMConnectWise ManageIT GlueHuduentra idazuretroubleshootingcustomer servicenetwork supportdocumentationsupport analystmicrosoft 365 adminwindows troubleshootingazure active directorypower platformit gluehudunetwork troubleshooting

Deal Breakers

Less than 2 years experience, No MSP or IT consulting background, Lack of Microsoft 365 Admin experience, No Windows troubleshooting skills

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