Position Details
About this role
This role involves providing remote technical support and troubleshooting for educational clients, ensuring smooth operation of proprietary and external systems, and delivering excellent customer service.
Key Responsibilities
- Provide technical support
- Manage support tickets
- Troubleshoot user issues
- Assist with system access and security
- Deliver remote customer service
Technical Overview
Supports IT systems using ticketing platforms like Zendesk, Freshdesk, and ServiceNow; handles password resets, browser issues, and cache clearing; works remotely in an educational environment.
Ideal Candidate
The ideal candidate is an entry-level IT support professional with at least 2 years of experience in technical customer service roles, familiar with ticketing systems like Zendesk or ServiceNow, and capable of providing remote technical support with excellent communication skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 2 years of relevant experience, Lack of experience with ticketing systems, Inability to work remotely, Poor customer service skills
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