Position Details

Salary $21 – $49 USD / year

Type Full-Time

Experience entry

Exp. Years 1+ year

Education High school diploma or an associate's degree in technology or related experience

Category Data & Analytics

About this role

Reporting Analyst at CVS Health builds and delivers reports from multiple data sources to monitor Service Level Adherence, KPI tracking, incidents, and agent performance trends in a healthcare retail context.

Key Responsibilities

Design, build, test and delivery of all reports requested and essential for the critical business functions; Automate data extraction and reporting processing; Collaborate with operational staff, vendors, and management to meet reporting requirements; Produce scheduled and ad-hoc reports; Troubleshoot reporting issues and ensure data quality

Technical Overview

Focus on SQL development, Excel, Power BI, Crystal Reports, and Oracle SQL functions; experience with ServiceNow, IEX Totalview Workforce Management, and Verint Impact 360 for reporting and operations analytics.

Ideal Candidate

The ideal candidate is an entry-level Reporting Analyst with 1+ year IT experience, proficient in SQL, Excel, and relational databases, capable of building and delivering reports from multiple data sources to support KPIs and incident tracking.

Must-Have Skills

1+ year IT experienceKnowledge of Excel data manipulation skills including macro level experienceKnowledge of Access/relational database experienceExperience in SQL development

Nice-to-Have Skills

Experience working with call center applications and ITIL Incident ManagementExperience working with application reports designimplementationand administrationKnowledge of ServiceNowIEX Totalview Workforce Managementand Verint Impact 360Knowledge of Oracle SQL functionsKnowledge of Power BICrystal Reports and Business ObjectsKnowledge of Access Database creation and management

Tools & Platforms

ServiceNowIEX Totalview Workforce ManagementVerint Impact 360Power BICrystal ReportsBusiness ObjectsOracle SQL

Required Skills

1+ year IT experienceKnowledge of Excel data manipulation skills including macro level experienceKnowledge of Access/relational database experienceExperience in SQL developmentHigh school diploma or an associate's degree in technology or related experience

Hard Skills

SQL developmentExcel data manipulationAccess/relational databasePower BICrystal ReportsBusiness ObjectsOracle SQL functionsServiceNowIEX Totalview Workforce ManagementVerint Impact 360Oracle SQL

Soft Skills

Strong verbal and writing skillsStrong interpersonal skillsAttention to detailAbility to present to personnel at all levels

Industry & Role

Industry Healthcare IT

Job Function Develop and deliver data-driven reports to support CVS Retail Store IT Cust Support operations

Role Subtype Reporting Analyst

Tech Domains SQL / PostgreSQL, Power BI, Crystal Reports, Business Objects, Oracle SQL functions, ServiceNow, IEX Totalview Workforce Management, Verint Impact 360

Keywords for Your Resume

reporting analystsqlexcelaccessrelational databasepower bicrystal reportsbusiness objectsoracle sql functionsservice nowiex totalview workforce managementverint impact 360oraclereports designitil incident managementdata analysiskpislastore itcvS healthsql developmentoracle sql

Deal Breakers

Lack of SQL or Excel experience, Insufficient data reporting experience, No ability to work onsite

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