Position Details
About this role
This role involves providing remote help desk support for Veteran Affairs' legacy systems, troubleshooting technical issues, and supporting user adoption through training and documentation.
Key Responsibilities
- Resolve help desk tickets
- Support end users
- Maintain documentation
- Conduct user training
- Generate reports
Technical Overview
The position requires experience with help desk ticketing systems, especially ServiceNow, and proficiency in Microsoft Office tools, SharePoint, and technical troubleshooting.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with 2+ years experience in help desk roles, proficient in ServiceNow and Microsoft Office tools, with strong communication and troubleshooting skills. They should be organized, customer-focused, and capable of working remotely with minimal supervision.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with ServiceNow, No help desk or technical support background, Inability to work during specified hours, No remote work capability, No relevant degree or experience
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