Position Details
About this role
This role involves providing remote help desk support for veteran systems, troubleshooting technical issues, and supporting user adoption through training and documentation.
Key Responsibilities
- Perform help desk activities
- Troubleshoot technical issues
- Support end users
- Maintain documentation
- Generate reports
Technical Overview
Supports legacy systems within the Veteran Affairs, utilizing tools like ServiceNow and SharePoint, with a focus on troubleshooting, documentation, and user support.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with 2+ years of help desk experience, proficient in ServiceNow and SharePoint, with strong communication and troubleshooting skills. They should be organized, customer-centric, and capable of working independently in a remote environment supporting government systems.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with ServiceNow, No help desk or technical support background, Unwillingness to work remotely, No relevant degree or experience
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