Resort Ambassador- Full Time, PBX/Telephone (Harrah's SoCal) *

Resort Ambassador handles PBX/telephone duties and guest communications in a hospitality setting, delivering friendly, efficient service and supporting guest needs across the property.

• Answers telephone in accordance with company scripting and routes calls to appropriate departments and/or parties
• In addition to answering phones, must be able to communicate with guests through IVY - Internal texting system.
• Must be able to submit service order tickets accurately and efficiently through Amadeus HotSOS.
• Provides excellent service to both internal and external guests.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.

PBX operations, Amadeus HotSOS, IVY, Microsoft Office suite; strong emphasis on guest service, communication, and crisis management.

The ideal candidate is a guest-oriented front desk/ PBX operator with strong customer service experience, basic office software skills, and the ability to handle crisis calmly. They should be reliable, able to work flexible hours, and present a professional appearance.