About this role
Ross Stores Retail Associate provides a positive shopping experience by greeting customers, assisting with merchandise, and handling checkout tasks while maintaining store standards and safety.
Key Responsibilities
- greet customers and assist with merchandise
- maintain clean, well-merchandised store
- process cash, checks, and refunds per store policies
- adhere to MOS and loss prevention standards
- represent the Ross brand with professional appearance
Technical Overview
In-store role focused on customer service, merchandise presentation, cash handling, and MOS/Loss Prevention compliance; uses PDTs and registers for transactions.
Ideal Candidate
The ideal candidate is a customer-focused individual who can greet shoppers, assist with merchandise, and process transactions accurately while following MOS and loss prevention policies. They should be comfortable standing for long periods and maintain Ross brand standards.
Must-Have Skills
Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.
Tools & Platforms
Point of Sale (POS) systemsPDTsCash registers
Required Skills
pdtsregisterspoint of sale systemscash handlingrefund processingMark-Out-of-Stock (MOS) policiesMOSLoss Prevention Awareness programShortage HighwayStore Protection Specialist (SPS) positionmerchandise protection standardsmerchandise presentationcustomer servicedress codesafetyeye contactgreeting customersbasic mathematical calculations
Hard Skills
PDTsRegistersPoint of Sale (POS) systemsCash handlingRefund processingMark-Out-of-Stock (MOS)MOS policiesLoss Prevention Awareness programMerchandise protection standardsMerchandise presentationStore safety basicsBasic mathematical calculations
Soft Skills
Customer service orientationTeamworkCommunicationProfessionalismAttention to detailProblem solvingAdaptabilityTime management
Keywords for Your Resume
Retail AssociateRoss StoresPDTsregister-trainedMark-Out-of-Stock (MOS) policiesMOSLoss Prevention Awareness programShortage HighwayStore Protection Specialist (SPS) positionmerchandise protection standardsmerchandise presentationcustomer servicedress codesafetyeye contactgreeting customersreplenishing restroom supplieson-sitesparks nvcash handlingrefund transactionsstore leadershipMOS disposal reviewretail associateloss preventionmark-out-of-stockmos policiesshortage highway
Deal Breakers
On-site work requirement, Inability to meet the basic mathematical calculations requirement
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