Position Details

Type Not Specified

Experience entry

Exp. Years 0 if none stated or entry level

Education Not specified

Category Operations & Logistics

About this role

Ross Stores is hiring a Retail Associate to provide a positive shopping experience by greeting customers, supporting them with merchandise and questions, and maintaining the store’s cleanliness and presentation standards. The role also emphasizes safety on the sales floor and following company best practices throughout the shift.

Key Responsibilities

Greet customers with eye contact and a friendly approach
Maintain safe, secure, clutter-free sales floor conditions
Assist customers with merchandise and answer questions
Follow company best practice standards in all work centers
Ensure proper merchandise presentation and a clean work area

Technical Overview

This is a non-technical retail operations role. The closest operational systems/tools referenced are register training and company recognition programs; the work is centered on on-floor customer service and store execution.

Ideal Candidate

The ideal candidate is an entry-level retail associate who is highly customer-focused and comfortable interacting with shoppers on the sales floor. They prioritize safety, maintain a clean and organized store area, and are register-trained to assist customers efficiently. Strong friendly communication, respect for team members, and follow-through on company best practices are essential.

Must-Have Skills

Safety practicesCustomer greeting and courteous serviceRegister-trainedMaintaining a clean work areaProper merchandise presentation

Tools & Platforms

Company recognition programs

Required Skills

Customer serviceregister-trainedmerchandise presentationassisting Customers with merchandiseanswering Customer questionssafety practicesmaintaining a clean work areaclutter freeclear egress to emergency exitsreport unsafe conditionsfollowing company best practice standardssales floor awareness

Hard Skills

Customer serviceRegister-trainedMerchandise presentationAssisting Customers with merchandiseAnswering Customer questionsSafety practicesMaintaining a clean work areaMaintaining clutter freeclear egress to emergency exitsCorrecting or reporting unsafe conditions or practicesFollowing company best practice standardsSales floor awarenessProper merchandise presentationStore Leadership escalation

Soft Skills

Eye contactSmilingGreeting CustomersCourtesyFriendly and professional demeanorRespect for Customers and AssociatesTeamworkAwarenessPolite communicationKnowledgeable communicationEngagement during assigned working hours

Industry & Role

Industry Retail

Job Function Deliver courteous, safety-focused customer service while supporting store operations and merchandise presentation as a Retail Associate.

Role Subtype Operations Specialist

Keywords for Your Resume

Retail AssociateRoss StoresCustomer servicegreeteye contactsmilesregister-trainedmerchandise presentationsales floorsafety is the number one prioritysafe behaviorsclutter freeclear egress to emergency exitsreport unsafe conditionsStore Leadershipbest practice standardsassists Customers with merchandiseanswers Customer questionsproper merchandise presentationDiversityEquality & InclusionFortune 500emergency exits

Deal Breakers

Must be register-trained (or explicitly able to become register-trained quickly per role expectations), Must follow safety practices and maintain clear egress to emergency exits

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