Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

Retail Associate at Ross Stores responsible for creating a positive shopping experience, greeting customers, and maintaining store standards and safety.

Key Responsibilities

Greet customers and provide courteous service
Maintain safe shopping environment and follow MOS policies
Assist customers with merchandise and ensure proper presentation
Perform cleaning and store upkeep tasks
Handle cash, checks, and refunds accurately

Technical Overview

Non-technical role focused on in-store operations, POS/register use, and basic loss prevention procedures; uses PDTs for transactions and inventory adjustments.

Ideal Candidate

The ideal candidate is an entry-level retail associate with strong customer service skills, able to maintain safety and store standards while handling basic cash and register transactions.

Must-Have Skills

Effective communicationBasic mathematical calculations

Required Skills

customer servicebasic mathematical calculationseye contactgreeting customerscash handlingregister operationmerchandise presentationsafety awarenessMOS policiesloss preventionSPS awarenessPDT usagemerchandise receiptsdress codeemergency exits

Soft Skills

Customer serviceCommunicationTeamworkProblem-solvingAttention to detailTime managementSafety awareness

Industry & Role

Industry Retail

Job Function Deliver in-store customer experience while maintaining store presentation and operations.

Role Subtype Customer Service Rep

Keywords for Your Resume

retail associateross storescustomer servicemark-out-of-stock (MOS) policiesmark-out-of-stockMOSloss prevention awarenessloss preventionstore protection specialist (SPS)SPSportable data terminalPDTmerchandise presentationcash handlingcredit card informationregister-trainedmerchandise receiptsmerchandise protection standardsdress codesafetyemergency exitseye contactstore leadershipmark-out-of-stock policiesstore protection specialist

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