Position Details

Type Not Specified

Experience entry

Exp. Years 0 years

Education Not specified

Category Operations & Logistics

About this role

Ross Retail Associate provides a positive in-store shopping experience, greets customers, assists with merchandise, and maintains store presentation. The role requires following MOS and loss prevention standards, handling cash, and ensuring safety and cleanliness.

Key Responsibilities

Greets customers and assists with merchandise
Maintains clean, organized store and proper merchandise presentation
Follows MOS policies and loss protection standards
Handles cash, checks, credit transactions and returns with accuracy
Responds to customer service requests promptly

Technical Overview

Involves no software development; utilizes POS systems and standard store equipment to manage merchandising and customer interactions while adhering to safety standards.

Ideal Candidate

The ideal candidate is an entry-level retail associate with strong customer service focus, able to greet and assist customers, maintain merchandise presentation, and follow MOS and loss prevention policies. They should be comfortable with basic math, operate POS systems, and uphold store safety and cleanliness.

Must-Have Skills

Effectively communicate with CustomersAssociates and Store LeadershipAbility to perform basic mathematical calculations

Tools & Platforms

POS SystemsCash RegistersPDTsPortable Data TerminalsMOS Programs

Required Skills

eye contactsmilinggreeting customerscustomer servicemerchandise presentationstore cleanlinessMOS policiesMark-Out-of-Stock (MOS)Loss Prevention Awarenesscash handlingPOS systemsPoint of Salesafety proceduresdaily merchandisingreplenishmentMOSintegrity

Hard Skills

POS SystemsPoint of SaleCash HandlingMOS PoliciesMark-Out-of-Stock (MOS)Mark-Out-of-Stock (MOS) policiesLoss PreventionMerchandise PresentationMerchandise ReplenishmentSafety ProceduresPDTsPortable Data TerminalsRegistersEye contactGreeting customersStore operations

Soft Skills

CommunicationCustomer ServiceTeamworkRespectProfessionalismAttention to DetailProblem SolvingUrgencyIntegrity

Industry & Role

Industry Retail

Job Function Provide exceptional in-store customer service while maintaining merchandising and store operations

Role Subtype Retail Sales Associate

Keywords for Your Resume

retail associateross storesdurham nccustomer servicepos systemspoint of salecash handlingMark-Out-of-Stock (MOS)Mark-Out-of-Stock (MOS) policiesLoss PreventionMerchandise PresentationMerchandise ReplenishmentSafety ProceduresPDTsPortable Data TerminalsRegistersEye contactGreeting customersStore operationsstanding 100%physical requirementsmark-out-of-stock (mos)mos policiesloss preventionmerchandise presentationmerchandise replenishmenteye contact

Deal Breakers

Inability to stand/walk for 100% of shift, Inability to lift more than 25 pounds

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