About this role
Ross Stores is hiring a Retail Associate to provide a positive shopping experience, greet customers, maintain store standards, and assist with merchandising and POS transactions.
Key Responsibilities
- Greet customers and provide courteous service
- Maintain a safe and clean store environment
- Assist customers with merchandise and questions
- Process cash, credit card, and refund transactions
- Maintain merchandise presentation and protection standards
Technical Overview
Non-technical retail role focused on customer service, cash handling, POS interactions, and loss prevention practices; uses PDTs, registers and basic PC tools.
Ideal Candidate
The ideal candidate is a customer-focused retail associate with strong communication skills and basic math ability, capable of handling cash and POS transactions in a fast-paced store. They should be comfortable with loss prevention protocols and merchandising tasks.
Must-Have Skills
Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.
Tools & Platforms
PDTs (Personal Data Terminals)RegistersPoint of Sale (POS) systemsCash register hardware
Required Skills
communicationcustomer serviceMOSMark-Out-of-StockStore Protection SpecialistSPSLoss Preventionmerchandise presentationmerchandise protection standardscash handlingrefund transactionscredit card transactionsregistersPDTsstockroom shiftsemergency exitssafetyregister-trainedbasic math
Hard Skills
Point of Sale (POS) systemsPDTsregisterscash handlingcheck transactionscredit card transactionsrefund transactionsloss preventionStore Protection Specialist (SPS)Store Protection SpecialistMark-Out-of-Stock (MOS)MOSMerchandise presentationMerchandise protection standardsSafety complianceEmergency exitsStockroom shiftsMOS policiesregister-trainedcustomer servicemerchandise replenishment
Soft Skills
communicationcustomer serviceteamworkproblem-solvingattention to detailreliabilityadaptabilityprofessionalism
Keywords for Your Resume
retail associateross storesPDTsStore Protection SpecialistSPSStore Protection Specialist (SPS)MOSMark-Out-of-StockLoss PreventionLoss Prevention Awareness programmerchandise presentationmerchandise protection standardscash handlingcredit card transactionsrefund transactionsregister-trainedregistersstockroom shiftsemergency exitscustomer serviceRetail Associate
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