✦ Luna Orbit — Customer Success & Support

Retail Associate

at Ross Stores

📍 Louisville, KY Onsite Posted April 02, 2026
Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

Retail Associate at Ross Stores dedicated to creating a positive shopping experience, greeting customers, assisting with merchandise, and maintaining store standards per company guidelines.

  • Engage customers with eye contact, greet customers, and provide friendly service
  • Assist customers with merchandise and process transactions at register
  • Maintain clean work area and proper merchandise presentation
  • Expedite new merchandise to sales floor and ensure proper shelving
  • Follow MOS policies and support loss prevention and store protection standards

In-store operations include cash handling, POS transactions, merchandise replenishment, and adherence to MOS and loss prevention policies. Uses PDT devices and registers to support customer service and merchandising.

The ideal candidate is a customer-service oriented retail associate who can engage customers, handle transactions, and maintain store standards. They should be able to work in a fast-paced environment, follow MOS and loss prevention policies, and uphold Ross's values.

Effective communication with CustomersAssociates and Store LeadershipAbility to perform basic mathematical calculations
PDTsPoint of Sale (POS) systemsRegisters
register-trainedpoint of sale (POS) systemsPDTscash handlingbasic mathematical calculationsMark-Out-of-Stock (MOS) policiesMOS policiesLoss Prevention AwarenessStore Protection Specialist (SPS)merchandise presentationmerchandise protection standardsrestockingreplenishmentsafetydress codeeye contactGreets all Customerscustomer service
PDTsRegistersPoint of Sale (POS) systemsCash handlingMark-Out-of-Stock (MOS) policiesMOS policiesLoss Prevention AwarenessStore Protection Specialist (SPS)
CommunicationCustomer serviceTeamworkProblem solvingAttention to detailTime managementProfessionalismAdaptabilityRespectfulnessIntegrity
Industry Retail
Job Function Provide exceptional in-store customer service and operate POS to drive sales while maintaining store presentation and compliance with company policies
Role Subtype Customer Success & Support
Retail AssociatePDTsregister-trainedPoint of Sale (POS) systemsPOScash handlingMark-Out-of-Stock (MOS)MOS policiesLoss Prevention AwarenessStore Protection Specialist (SPS)Loss PreventionMerchandise presentationMerchandise protection standardsRestroom suppliesSafetydress codeeye contactGreets all Customerscustomer serviceshortage highway

Inability to stand for long periods, Inability to lift more than 25 pounds, Unwillingness to comply with dress code or store policies

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