✦ Luna Orbit — Customer Success & Support

Retail Associate

at Ross Stores

📍 Hawthorne, CA Onsite 💰 $16 – $17 USD / year Posted March 29, 2026
Salary $16 – $17 USD / year
Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

Ross Stores Retail Associate role focused on delivering a positive customer shopping experience, assisting customers, and maintaining store presentation and safety.

  • Greets customers with eye contact and friendly manner
  • Assists customers with merchandise and questions
  • Maintains clean and organized store and merchandise presentation
  • Follows MOS policies and loss prevention standards
  • Handles cash, check, charge card and refund transactions

Non-technical role centered on in-store customer service with use of point-of-sale devices (PDTs, registers, PC) and adherence to MOS and loss prevention policies.

The ideal candidate is an entry-level retail associate with strong customer service skills, comfortable with POS devices and following loss prevention policies. They should be able to stand for long hours, maintain merchandise presentation, and ensure a safe shopping environment.

Effective communication with CustomersAssociates and Store LeadershipAbility to perform basic mathematical calculations commonly used in retail environments
PDTsRegistersPC
PDTsRegistersPCMOS policiesLoss Prevention AwarenessShortage HighwayStore Protection Specialist (SPS)merchandise protection standardsmerchandise presentationeye contactsmilesGreets customerssafetyteamworkbasic mathematical calculationscash handling
PDTsRegistersPCMOS policiesLoss Prevention AwarenessShortage HighwayStore Protection Specialist (SPS)merchandise protection standardsmerchandise presentationcash handlingbasic mathematical calculations
Customer serviceCommunicationTeamworkRespectful demeanorProblem solvingAttention to detail
Industry Retail
Job Function In-store customer service and merchandise presentation for Ross Stores
Role Subtype in-store sales associate
Retail AssociateCustomer servicePDTsregister-trainedRegistersPCLoss Prevention AwarenessShortage HighwayStore Protection Specialist (SPS)MOS policiesmerchandise protection standardsmerchandise presentationcashcheckcharge card and refund transactionseye contactsmilesGreets customerssafetyteamworkbasic mathematical calculationscash handling

Must be able to work onsite at Hawthorne, CA location, Must be able to stand for up to 100% of shift, Must be able to lift up to 25 pounds

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