Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

Retail Associate at Ross Stores is responsible for providing a positive shopping experience, maintaining merchandise presentation, and adhering to store policies while helping Customers on the sales floor.

Key Responsibilities

Greets customers and assists with merchandise
Maintains clean, organized store
Follows MOS and loss prevention standards
Handles cash, card and refunds with accuracy
Maintains brand presentation and dress code

Technical Overview

Non-technical retail operations environment focusing on customer service, merchandising, safety, and loss prevention.

Ideal Candidate

The ideal candidate is a customer-focused retail associate with strong communication skills and basic math ability, capable of delivering friendly service on the sales floor while adhering to MOS and loss prevention guidelines.

Must-Have Skills

Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.

Required Skills

customer servicecommunicationteamworkproblem-solvingtime managementsafetymerchandise presentationMOS policiesloss preventioncash handlingregister-trainedPDTsdress code

Soft Skills

customer servicecommunicationteamworkproblem-solvingtime managementcourtesyintegrityattention to detail

Industry & Role

Industry Retail

Job Function Deliver excellent customer service and maintain store operations on the sales floor

Role Subtype Retail sales associate

Keywords for Your Resume

Retail AssociateRoss StoresMark-Out-of-Stock (MOS)MOS policiesLoss Prevention Awareness programShortage HighwayStore Protection Specialist (SPS)merchandise protection standardsmonthly presentation guidelinesdress codecashcheckcharge card and refund transactionsregister-trainedPDTsfront-endsafetyStore Leadershipmerchandise presentationcustomer serviceloss preventionstore leadershipPDT

Deal Breakers

Must be able to stand for long periods, Inability to work flexible hours, No retail or customer service experience (not specified but implied)

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