Position Details

Salary $15 – $15 USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Operations & Logistics

About this role

Ross Retail Associate provides customer service and supports store operations in Ross Stores. The role focuses on creating a positive shopping experience, maintaining merchandise presentation, stock and cleanliness, and adhering to loss prevention and MOS policies.

Key Responsibilities

Provide courteous customer service
Greet customers and answer questions
Maintain store cleanliness and merchandise presentation
Expedite merchandise receipts to the sales floor
Follow MOS and loss prevention policies

Technical Overview

Non-technical retail role with emphasis on POS transactions, merchandising, and safety.

Ideal Candidate

The ideal candidate is an entry-level Retail Associate with strong customer-service orientation, basic math skills for transactions, and comfort with merchandising and store operations. They should be reliable, able to work in a fast-paced environment, and committed to Ross's values and safety standards.

Must-Have Skills

Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.

Tools & Platforms

PDTsRegistersPoint of Sale (POS) systems

Required Skills

cash handlingbasic mathcustomer servicemerchandise presentationMOS awarenessloss prevention awarenessPOSPOS systemsregister trainingeye contact

Hard Skills

Basic mathematicsCash handlingPOS / Point of Sale systemsRegister operationsMerchandise presentationStock replenishmentCleaning and sanitationSafety proceduresMOS awarenessLoss Prevention awarenessEye contactCustomer greetingStore operations

Soft Skills

CommunicationCustomer serviceTeamworkAttention to detailProblem-solvingAdaptabilityTime managementIntegrity

Industry & Role

Industry Retail

Job Function Deliver excellent customer service while maintaining store standards and operations.

Role Subtype Retail Sales Associate

Keywords for Your Resume

Retail AssociateRoss StoresMark-Out-of-Stock (MOS)MOS policiesStore Protection Specialist (SPS)Loss Prevention AwarenessShortage Highwayregister-trainedcash handlingrefund transactionsmerchandise presentationeye contactgreet Customerscustomer servicefront-endsales floorSafetyStore LeadershipPDTsmerchandise protection standardsmonthly presentation guidelinesMOSStore Protection SpecialistLoss PreventionCustomer ServicePOSMerchandise Presentation

Deal Breakers

Inability to meet physical requirements (standing/walking for long periods, lifting up to 25 pounds)

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