About this role
Ross Stores is seeking a Retail Associate to deliver a positive shopping experience. The role involves greeting customers, assisting with merchandise, ensuring proper presentation, and following loss prevention and MOS policies.
Key Responsibilities
- Greet customers and assist with merchandise
- Maintain safe, organized sales floor
- Process transactions accurately
- Maintain merchandise presentation and replenish as needed
- Follow MOS policies and assist loss prevention
Technical Overview
Non-technical retail operations role focusing on customer service, POS transactions, inventory replenishment, and store safety/compliance.
Ideal Candidate
The ideal candidate is a customer-service oriented retail associate with strong communication and a friendly, professional demeanor. They thrive in a fast-paced store environment, can handle POS transactions, and follow loss prevention and MOS policies to protect merchandise.
Must-Have Skills
Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.
Tools & Platforms
PDTsRegistersCash HandlingPoint of Sale (POS)
Required Skills
Retail AssociateRoss Storescustomer servicesales floormerchandise presentationLoss Prevention AwarenessShortage HighwayStore Protection SpecialistMOS policiesMOS merchandisecash handlingcash registercredit cardregister-trainedPDTsreceiving merchandiserestroom suppliessafetyemergency exitsdress codeteamworkeye contactgreet customers
Hard Skills
POSPoint of SalePDTsMerchandise ReplenishmentMerchandise PresentationCash HandlingCash RegisterCredit Card ProcessingMOS (Mark-Out-of-Stock) policiesMOSLoss Prevention AwarenessStore Protection Specialist (SPS)Safety ProceduresEmergency ExitsReceiving MerchandiseInventory ReplenishmentRestroom SuppliesRestockingTeamworkCustomer ServiceSales Floor Management
Soft Skills
communicationteamworkproblem-solvingtime managementreliabilityflexibilityattention to detailfriendly and professionalrespectful demeanorcustomer-focused
Keywords for Your Resume
Retail AssociateRoss Storescustomer servicesales floormerchandise presentationLoss Prevention AwarenessShortage HighwayStore Protection SpecialistMOS policiesMOS merchandisecash handlingcash registercredit cardregister-trainedPDTsreceiving merchandiserestroom suppliessafetyemergency exitsdress codeteamworkeye contactgreet customersstore protection specialistloss prevention awarenessMOSpdts
Deal Breakers
Cannot perform basic math calculations, Inability to meet physical requirements (stand for long periods, lift up to 25 pounds)
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