Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

The Ross Stores Retail Associate role focuses on delivering a positive shopping experience through courteous customer service, proper merchandise presentation, and adherence to store policies.

Key Responsibilities

Understand safety and practice safe behaviors on the sales floor
Maintain a clean work area and organized merchandising
Assist Customers and answer questions with courtesy
Respond to Customer Service calls and escalate to Store Leadership
Expedite newly received merchandise to the sales floor per guidelines

Technical Overview

Non-technical retail operations role centered on customer service, merchandising, safety, and loss prevention.

Ideal Candidate

The ideal candidate is a customer-focused retail associate with strong communication and math skills who can multitask and uphold Ross standards.

Must-Have Skills

Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant mannerAbility to perform basic mathematical calculations commonly used in retail environments

Tools & Platforms

Point of Sale (POS) systemsPDTsRegistersPC

Required Skills

customer servicemerchandise presentationsafetycommunicationteamworkattention to detailcash handlingcredit card transactionsMOS policiesloss prevention awarenessstore protection specialistSPSPDTsregistersdress codesafetyproblem solvingstore leadership

Soft Skills

Customer serviceCommunicationTeamworkProblem-solvingTime managementProfessionalismAttention to detail

Industry & Role

Industry Retail

Job Function Provide excellent customer service and merchandise presentation in a Ross Retail environment

Role Subtype Customer Service & Support

Keywords for Your Resume

Retail AssociateRoss Storescarlsbad nmcustomer servicestore leadershipMOSMark-Out-of-StockLoss Prevention AwarenessStore Protection SpecialistSPSMOS policiescash handlingPDTsregistersmerchandise presentationdress codesafetyteamworkcommunicationretail associateross stores

Deal Breakers

Inability to meet physical requirements (standing/walking up to 100%), Inability to work in the assigned location, Failure to perform basic math tasks

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