Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

The Ross Retail Associate provides a positive shopping experience, assists customers, maintains store standards, and supports loss prevention and product presentation.

Key Responsibilities

Greet customers and provide friendly, helpful assistance
Maintain safe, clean store and proper merchandise presentation
Assist customers with merchandise and register transactions
Adhere to MOS and loss prevention policies and report issues
Follow cash handling procedures and protect cash/credit card information

Technical Overview

Non-technical retail operations role focused on customer service, POS transactions, inventory replenishment, and loss prevention processes.

Ideal Candidate

The ideal candidate is an entry-level retail associate with strong customer service skills, able to maintain safety and store standards, and comfortable handling cash and POS equipment.

Must-Have Skills

Effective communication with customersassociates and store leadershipAbility to perform basic mathematical calculations

Tools & Platforms

PDTsregistersPC

Required Skills

Customer servicecash handlingeye contactgreeting customersmerchandise presentationsafetyloss preventionMOS policiesStore Protection Specialist (SPS)Shortage Highwaycash and card transactionsPOSPDTsregistersmerchandizingteam collaborationcommunication

Hard Skills

PDTsregistersPCMOS (Mark-Out-of-Stock)Loss Prevention AwarenessStore Protection Specialist (SPS)Cash handlingMerchandise presentation

Soft Skills

CommunicationCustomer serviceTeamworkTime managementAttention to detailProfessionalism

Industry & Role

Industry Retail

Job Function Provide frontline customer service and store operations in a retail environment

Role Subtype Customer Service Rep

Keywords for Your Resume

Retail AssociateRoss StoresMOSMark-Out-of-Stock (MOS)MOS policiesLoss Prevention Awareness programStore Protection Specialist (SPS)Shortage HighwayPDTsregistersPCcashcredit cardrefund transactionsbankable tendersdress codemerchandise presentationgreet customerseye contactsafetyretail associatecustomer service repross storesloss preventionstore protection specialistmos policiespdtcash handling

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