About this role
Ross Stores Retail Associate focused on delivering a positive shopping experience, maintaining store cleanliness, and presenting merchandise per guidelines while supporting loss prevention and safety.
Key Responsibilities
- Greet customers and provide courteous service
- Assist customers with merchandise and questions
- Maintain store cleanliness and merchandise presentation
- Follow MOS policies and loss prevention standards
- Process transactions accurately and handle cash/credit
Technical Overview
In-store operations including POS register usage and inventory/machandise tasks; no software stack. Focus on safety, MOS, and customer service.
Ideal Candidate
The ideal candidate is an entry-level retail associate with strong customer service skills and the ability to handle cash and follow MOS policies while maintaining store standards.
Must-Have Skills
Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.
Tools & Platforms
PDTsRegistersPC
Required Skills
Retail AssociateRoss StoresCustomer ServiceMOS policiesMark-Out-of-StockShortage HighwayStore Protection SpecialistSPSLoss Prevention AwarenessMerchandise protection standardsMerchandise presentationStock replenishmentRestroom replenishmentDisinfecting high-touch areasEye contactGreet customersCash handlingCashcheckscharge card and refund transactionsSafetyDress code
Hard Skills
PDTsRegister-trainedCash handlingMOS policiesMark-Out-of-StockShortage HighwayStore Protection SpecialistSPSLoss Prevention AwarenessMerchandise protection standardsMerchandise presentationStock replenishmentRestroom replenishmentDisinfecting high-touch areas
Soft Skills
CommunicationCustomer service orientationTeamworkProblem-solvingAttention to detailAdaptabilityProfessionalismTime management
Keywords for Your Resume
Retail AssociateRoss StoresCustomer Servicegreet CustomersPDTsregister-trainedMOS policiesMark-Out-of-StockShortage HighwayStore Protection SpecialistSPSLoss Prevention AwarenessMerchandise protection standardsMerchandise presentationSafetyDress codeRestroom replenishmentDisinfecting high-touch areasCash handlingcashcheckcharge card and refund transactionsBankable tenderseye contactgreet customersStock replenishmentcustomer servicemark-out-of-stockloss prevention awarenesspdtcash handlingmerchandise presentation
Deal Breakers
Unwillingness to work onsite, Inability to perform basic math, Lack of customer service experience
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