About this role
Ross Stores Retail Associate provides a positive shopping experience by greeting customers, assisting with merchandise, and handling checkout tasks while maintaining store standards and safety.
Key Responsibilities
- greet customers and assist with merchandise
- maintain clean, well-merchandised store
- process cash, checks, and refunds per store policies
- adhere to MOS and loss prevention standards
- represent the Ross brand with professional appearance
Technical Overview
In-store role focused on customer service, merchandise presentation, cash handling, and MOS/Loss Prevention compliance; uses PDTs and registers for transactions.
Ideal Candidate
The ideal candidate is a hands-on, customer-focused individual who can greet shoppers, assist with merchandise, and manage checkout duties while following MOS and loss-prevention policies. They should be comfortable standing for long periods, handling cash accurately, and maintaining brand standards.
Must-Have Skills
Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.
Tools & Platforms
Point of Sale (POS) systemsPDTsCash registers
Required Skills
pdtsregisterspoint of sale systemscash handlingrefund processingMark-Out-of-Stock (MOS) policiesMOSLoss Prevention Awareness programShortage HighwayStore Protection Specialist (SPS) positionmerchandise protection standardsmerchandise presentationcustomer servicedress codesafetyeye contactgreeting customersbasic mathematical calculations
Hard Skills
PDTsRegistersPoint of Sale (POS) systemsCash handlingRefund processingMark-Out-of-Stock (MOS)MOS policiesLoss Prevention Awareness programMerchandise protection standardsMerchandise presentationStore safety basicsBasic mathematical calculations
Soft Skills
Customer service orientationTeamworkCommunicationProfessionalismAttention to detailProblem solvingAdaptabilityTime management
Keywords for Your Resume
Retail AssociateRoss StoresPDTsregister-trainedMark-Out-of-Stock (MOS) policiesMOSLoss Prevention Awareness programShortage HighwayStore Protection Specialist (SPS) positionmerchandise protection standardsmerchandise presentationcustomer servicedress codesafetyeye contactgreeting customersreplenishing restroom supplieson-sitecatonsville mdcash handlingrefund transactionsstore leadershipMOS disposal reviewretail associateloss preventionmark-out-of-stockmos policiesshortage highway
Deal Breakers
On-site work requirement, Inability to meet the basic mathematical calculations requirement
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