About this role
Ross Retail Associate in Gilbert, AZ provides an exceptional in-store experience through proactive customer service, proper merchandising, and adherence to MOS/Loss Prevention policies.
Key Responsibilities
- Greet customers and provide courteous service
- Assist customers with merchandise and questions
- Maintain clean and organized store to standards
- Expedite newly received merchandise to the sales floor and present per guidelines
- Safeguard cash, credit card information, and process transactions
Technical Overview
Non-technical retail role focusing on customer service, merchandising, and store operations with POS as a core tool.
Ideal Candidate
The ideal candidate is a mid- to entry-level retail associate capable of delivering strong customer service, merchandising support, and adherence to MOS and loss prevention policies to drive a positive in-store experience.
Must-Have Skills
Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.
Tools & Platforms
Point of Sale (POS) systemPDTs
Required Skills
customer serviceeye contactgreeting customersPOSPoint of SaleMOS policiesMark-Out-of-Stock (MOS)Loss Prevention AwarenessShortage HighwayStore Protection Specialist (SPS)merchandise protection standardscashcheckcharge card and refund transactionsbankable tendersPDTsregister-trainedreplenishing merchandise
Hard Skills
Point of SalePOSMerchandisingMark-Out-of-Stock (MOS) policiesMOSLoss Prevention AwarenessShortage HighwayStore Protection Specialist (SPS)cash handlingcashcheckcharge card and refund transactionsPDTsreplenishing merchandise
Soft Skills
CommunicationCustomer serviceTeamworkProblem solvingTime managementAttention to detail
Keywords for Your Resume
retail associatecustomer servicePOSPoint of SaleMark-Out-of-Stock (MOS) policiesMOSLoss Prevention AwarenessShortage HighwayStore Protection Specialist (SPS)merchandise protection standardscashcheckcharge card and refund transactionsbankable tendersPDTsregister-trainedMOS merchandiseMOS policiespoint of saleposmerchandisingloss preventionshortage highwaystore protection specialist
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