Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

Retail Associate at Ross Stores focused on delivering a positive shopping experience, assisting customers, and maintaining store standards.

Key Responsibilities

Engage customers with eye contact, greet customers, and provide friendly service
Assist customers with merchandise and process register transactions
Maintain clean work area and proper merchandise presentation
Expedite new merchandise to sales floor and ensure proper shelving
Follow MOS policies and support loss prevention and store protection standards

Technical Overview

In-store operations include POS transactions, merchandise replenishment, and adherence to MOS and loss prevention policies. Utilizes PDTs and registers to support customer service and merchandising.

Ideal Candidate

The ideal candidate is a customer-service oriented retail associate who can engage customers, handle transactions, and maintain store standards. They should be able to work in a fast-paced environment, follow MOS and loss prevention policies, and uphold Ross's values.

Must-Have Skills

Effective communication with CustomersAssociates and Store LeadershipAbility to perform basic mathematical calculations

Tools & Platforms

PDTsPoint of Sale (POS) systemsRegisters

Required Skills

register-trainedpoint of sale (POS) systemsPDTscash handlingbasic mathematical calculationsMark-Out-of-Stock (MOS) policiesMOS policiesLoss Prevention AwarenessStore Protection Specialist (SPS)merchandise presentationmerchandise protection standardsrestockingreplenishmentsafetydress codeeye contactGreets all Customerscustomer service

Hard Skills

PDTsRegistersPoint of Sale (POS) systemsCash handlingMark-Out-of-Stock (MOS) policiesMOS policiesLoss Prevention AwarenessStore Protection Specialist (SPS)

Soft Skills

CommunicationCustomer serviceTeamworkProblem solvingAttention to detailTime managementProfessionalismAdaptabilityRespectfulnessIntegrity

Industry & Role

Industry Retail

Job Function Provide exceptional in-store customer service and operate POS to drive sales while maintaining store presentation and compliance with company policies

Role Subtype Customer Success & Support

Keywords for Your Resume

Retail AssociatePDTsregister-trainedPoint of Sale (POS) systemsPOScash handlingMark-Out-of-Stock (MOS)MOS policiesLoss Prevention AwarenessStore Protection Specialist (SPS)Loss PreventionMerchandise presentationMerchandise protection standardsRestroom suppliesSafetydress codeeye contactGreets all Customerscustomer serviceshortage highway

Deal Breakers

Inability to stand for long periods, Inability to lift more than 25 pounds, Unwillingness to comply with dress code or store policies

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