Position Details
About this role
This role involves managing the operational mechanics of Dialpad's recurring revenue engine, focusing on retention, renewals, and pipeline governance.
Key Responsibilities
- Own operational governance of revenue retention
- Monitor churn and renewals
- Manage expansion pipeline governance
- Ensure accuracy of renewals forecast
- Collaborate on product operationalization
Technical Overview
The position requires understanding of revenue metrics, customer success processes, and operational governance within a SaaS environment.
Ideal Candidate
The ideal candidate is a mid-level revenue operations professional with experience managing recurring revenue engines, retention metrics, and renewal processes. They possess strong collaboration skills and a background in SaaS or customer communications platforms.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience in revenue operations, No background in SaaS or customer communications, Unwillingness to work onsite in Austin
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