Position Details

Type Not Specified

Experience senior

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves designing, building, and maintaining contact center solutions using RingCentral platforms, with a focus on integration, troubleshooting, and optimization.

Key Responsibilities

Design contact flows and IVR
Build and optimize CX1 contact center
Troubleshoot call quality issues
Integrate RingCentral with Salesforce and Litify
Develop Studio scripts

Technical Overview

Technical scope includes RingCentral EX, CX1, Studio, IVR design, contact flow development, and Salesforce/Litify integration.

Ideal Candidate

The ideal candidate is a senior-level communications engineer with deep expertise in RingCentral platforms, contact center solutions, and integrations with Salesforce or Litify. They possess strong troubleshooting skills and experience designing contact flows and IVR systems.

Must-Have Skills

Deep expertise in RingCentral EXCX1and StudioDesign and build contact flowsImplement CX1 contact center solutionsTroubleshoot call quality and network issuesIntegrate RingCentral with Salesforce/Litify

Nice-to-Have Skills

Experience with SalesforceExperience with LitifyContact center architectureIVR designCall routing optimization

Tools & Platforms

RingCentralSalesforceLitifyRingCentral Studio

Required Skills

RingCentralCX1Studiocontact centerIVRcall flowsSalesforceLitifytroubleshootingtelecommunication

Hard Skills

RingCentralRingCentral EXRingCentral CX1RingCentral StudioSalesforceLitifyContact Center EngineeringIVRACD routingcall flowscontact center platforms

Soft Skills

problem-solvingcommunicationcollaborationattention to detailtechnical troubleshooting

Industry & Role

Industry Legal Services / Legal Tech

Job Function Design and maintain contact center communication systems

Role Subtype Contact Center Engineer

Tech Domains Active Directory, Microsoft 365, Azure, Salesforce, ITSM / ServiceNow

Keywords for Your Resume

RingCentralRingCentral EXRingCentral CX1RingCentral Studiocontact centerIVRcall flowssalesforcelitifyUnified Communicationscall routingtelecommunicationscontact center engineeringcall queuesagent workspaceCX1Studio scriptstroubleshooting

Deal Breakers

Lack of experience with RingCentral EX, CX1, or Studio, No contact center or telecommunication experience, Familiarity only with basic admin tasks, No experience with Salesforce or Litify integrations

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