✦ Luna Orbit — Customer Success & Support

RTI Technical Support Representative - St Pete, FL

at AVPro Global Holdings

📍 Saint Petersburg, FL, US Remote Posted March 17, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

This role involves providing technical support for AV systems, including troubleshooting, network deployment, and control system integration, primarily in a remote setting.

Key Responsibilities

  • Troubleshoot AV systems
  • Support network deployment
  • Manage AV-over-IP systems
  • Assist with HDMI and signal distribution
  • Provide remote technical support

Technical Overview

The technical environment includes AV-over-IP, HDMI, control systems like Crestron and Q-Sys, requiring troubleshooting and network deployment skills.

Ideal Candidate

The ideal candidate is a knowledgeable AV support technician with experience in network deployment, control systems, and troubleshooting AV-over-IP and HDMI systems. They should be customer-focused, organized, and capable of providing technical solutions remotely.

Must-Have Skills

AV systems troubleshootingNetwork deploymentControl systems knowledgeCustomer service orientation

Nice-to-Have Skills

CTS certificationCEDIA certificationHDMI testing equipmentSystem design experienceFirmware/software troubleshooting

Tools & Platforms

Control4CrestronElanQ-SysSavantHDMI testing equipment

Required Skills

AV systemsNetwork deploymentAV-over-IPHDMIControl systemsCrestronControl4SavantQ-SysTroubleshooting

Hard Skills

AV systemsNetwork deploymentAV-over-IPHDMIHDBaseTControl systemsCrestronControl4SavantQ-SysNetworkingTroubleshootingSignal distribution

Soft Skills

Customer serviceProblem-solvingOrganizationCollaborationTechnical support

Certifications

Required

CTSCEDIA

Industry & Role

Industry Audio-Video / AV Equipment / Consumer Electronics
Job Function AV technical support and troubleshooting
Role Subtype Technical Support Specialist
Tech Domains Networking / TCP-IP, Control systems, AV-over-IP, HDMI

Keywords for Your Resume

AV supportnetwork deploymentAV-over-IPHDMI troubleshootingControl systemsCrestronControl4SavantQ-Syscustomer servicetechnical supportAV systemssignal distributionnetwork troubleshootingCEDIACTSHDMI test equipmentsystem designFirmware troubleshootingAV equipmentHDMItroubleshooting

Deal Breakers

Lack of AV troubleshooting experience, No control system knowledge, Inability to work remotely, No customer service background

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