Position Details

Type Not Specified

Experience mid

Exp. Years 3 Plus Years

Education Not specified

Category System Administration

About this role

Remote SailPoint Consultant role providing L2 support and maintaining/enhancing an Identity and Access Management (IAM) platform. The work includes troubleshooting SailPoint IdentityIQ issues, implementing minor enhancements, monitoring platform health, and supporting provisioning and access reviews.

Key Responsibilities

Handle L2 support tickets and resolve SailPoint IdentityIQ issues
Develop, modify, and maintain SailPoint workflows, rules, and connectors
Monitor IAM platform performance and conduct routine health checks
Support user provisioning, de-provisioning, and access reviews
Collaborate with L3 teams for escalations and document configurations and fixes

Technical Overview

Hands-on IdentityIQ operations and development: manage SailPoint workflows, rules, and connectors using Java, Beanshell, XML, and SailPoint APIs. Perform IAM operations with incident/change/problem management and collaborate with L3 teams for escalations.

Ideal Candidate

The ideal candidate is an experienced SailPoint IdentityIQ consultant with 3+ years of hands-on development and operations experience. They can handle L2 support tickets, implement workflows/rules/connectors, troubleshoot SailPoint issues, and run IAM operations including incident/change/problem management and access reviews.

Must-Have Skills

3 plus years of hands-on experience with SailPoint IdentityIQ development and operationsL2 support ticketstroubleshoot and resolve SailPoint IdentityIQ issuesDevelopmodifyand maintain SailPoint workflowsrulesand connectorsProficiency in JavaBeanshellXMLand SailPoint APIsExperience in IAM operationsincluding incidentchangeand problem managementKnowledge of IT security and compliance best practices

Tools & Platforms

SailPoint IdentityIQSailPoint APIs

Required Skills

SailPoint IdentityIQL2 support ticketsSailPoint workflowsrulesconnectorsSailPoint APIsJavaBeanshellXMLIAM operationsincident managementchange managementproblem managementuser provisioningde-provisioningaccess reviewsroutine health checksdocumentation

Hard Skills

SailPoint IdentityIQSailPoint IdentityIQ issuesL2 support ticketstroubleshoot and resolve SailPoint IdentityIQ issuesSailPoint workflowsSailPoint rulesSailPoint connectorsSailPoint APIsJavaBeanshellXMLidentity and access management (IAM) platformIAM operationsincident managementchange managementproblem managementincidentchangeproblemuser provisioninguser de-provisioningaccess reviewsroutine health checksIAM platform performance monitoringdocumentation for configurationsprocessesand fixesL3 escalations

Soft Skills

analytical and troubleshooting skillscollaborationstakeholder communicationcross-team coordinationproblem-solvingdocumentation discipline

Industry & Role

Industry Consulting

Job Function Provide L2 operations and minor enhancements for SailPoint IdentityIQ to ensure reliable identity and access management.

Role Subtype Identity & Access Management Engineer

Tech Domains Cybersecurity, Java, Linux, ITSM / ServiceNow, Active Directory, Azure, Microsoft 365, SailPoint

Keywords for Your Resume

SailPoint ConsultantSailPoint IdentityIQIdentity and Access Management (IAM) platformL2 support ticketstroubleshootresolveL3 teamsescalationsSailPoint workflowsrulesconnectorsIAM platform performanceroutine health checksuser provisioningde-provisioningaccess reviewsincidentchangeproblem managementJavaBeanshellXMLSailPoint APIsdocumentationIT securitycompliance best practicesSailPoint rulesSailPoint connectorsand problem management

Deal Breakers

3 plus years of hands-on experience with SailPoint IdentityIQ development and operations, Proficiency in Java, Beanshell, XML, and SailPoint APIs, Experience in IAM operations including incident, change, and problem management

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