✦ Luna Orbit — Sales & Business Development

Sales Engineer (Customer Success - LATAM)

at Datadog

📍 Boston, Massachusetts, USA; New York, New York, USA Hybrid Posted March 19, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Entry
Education Not specified
Category Sales & Business Development

About this role

This role involves supporting sales efforts by delivering technical presentations, assisting with customer onboarding, and troubleshooting client issues. Fluency in Portuguese and Spanish is required.

Key Responsibilities

  • Deliver technical presentations
  • Support customer onboarding
  • Collaborate with sales team
  • Troubleshoot customer issues
  • Communicate product value

Technical Overview

The position requires strong communication skills, experience in technical demos, and support for SaaS products, with proficiency in CRM tools and multilingual capabilities.

Ideal Candidate

The ideal candidate is an entry-level sales engineer with strong communication skills, fluent in Portuguese and Spanish, capable of delivering technical presentations and supporting customer onboarding in a SaaS environment. They should be comfortable with travel and troubleshooting.

Must-Have Skills

Deliver technical presentationsSupport customer onboardingWork with sales team to articulate valueTroubleshoot customer issuesFluent in Portuguese and Spanish

Nice-to-Have Skills

Experience with monitoring toolsSystems administration (Windows/Linux)Travel up to 25%Customer relationship management

Tools & Platforms

CRMProduct Demo Tools

Required Skills

SalesCustomer SuccessTechnical PresentationsProduct DemonstrationsPre-salesTechnical EvaluationsSupportTroubleshootingCRMPortugueseSpanish

Hard Skills

SalesCustomer SuccessTechnical PresentationsProduct DemonstrationsPre-salesTechnical EvaluationsSupportTroubleshootingCRMCommunication

Soft Skills

CreativityCommunicationCustomer FocusProblem-solvingTeamwork

Industry & Role

Industry Technology / SaaS
Job Function Customer success and technical support for SaaS sales
Role Subtype Customer Success & Support

Keywords for Your Resume

sales engineercustomer successtechnical presentationsproduct demonstrationspre-salestechnical evaluationssupporttroubleshootingCRMPortugueseSpanishhybridclient onboardingmonitoring toolssystems administrationWindowsLinuxtravel

Deal Breakers

Lack of language proficiency in Portuguese or Spanish, No experience with technical presentations, Inability to travel, Lack of customer support skills

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