About this role
Manage hotel sales, catering venues, and event/banquet space. Develop new accounts, maintain existing accounts, and lead sales efforts including prospecting, networking, and contract negotiations while meeting event and occupancy goals.
Key Responsibilities
- Manage the sales effort for hotel, meeting space, and casino
- Develop new accounts and maintain existing accounts
- Oversee catered events and event/banquet space sales
- Prepare and submit customized proposals
- Attend trade shows and negotiate with meeting planners, travel agents, and community leaders
Technical Overview
Role is sales and event commercialization focused on hospitality/casino properties, including solicitation/prospecting, customized proposal development, and negotiations with meeting planners and travel agents. Includes compliance, confidentiality, and performance under frequent time pressures.
Ideal Candidate
The ideal candidate is a sales-focused hospitality professional with 2+ years of sales experience, preferably in the hospitality/casino industry and special event planning. They manage hotel, catering, and event/banquet space sales end-to-end—prospecting, negotiating contracts, preparing customized proposals, and resolving guest complaints with strong verbal and written communication.
Must-Have Skills
excellent communication skillssalesnegotiationand resolving complaintsmanagement of sales process including solicitationnetworkingprospectingand contract negotiationsability to analyze and interpret customer needs and expectationsability to analyze and interpret departmental needs and resultsstrong verbal and written communications skillsability to manage and resolve complex issuesability to perform assigned duties under frequent time pressuresability to maintain strict confidentialityHigh school diploma or GED equivalent2+ years' experience in salesability to lift up to 20 lbs.ability to pushpullreachbendtwiststoop and stackability to run on level surfacesas well asup and down stairs
Nice-to-Have Skills
hospitality/casino industry experiencespecial event planning experienceattends trade shows to promote the over-all facility
Required Skills
hotel salescatering salesevent/banquet salessales process managementsolicitationnetworkingprospectingcontract negotiationscustomer needs analysiscustomer expectations analysisdepartmental needs analysisdepartmental results analysisproposal preparationcustomized proposalsmeeting planner negotiationstravel agent negotiationscommunity business leader negotiationstrade show attendanceconfidentiality maintenancecompliance with regulatorygovernmentaland safety requirementsroom-nights generationmeeting room occupancy increaseevent center occupancy increasemarket segmentation analysis
Hard Skills
hotel salescatering salesevent/banquet salessales process managementsolicitationnetworkingprospectingcontract negotiationscustomer needs analysiscustomer expectations analysisdepartmental needs analysisdepartmental results analysisproposal preparationcustomized proposalsmeeting planner negotiationstravel agent negotiationscommunity business leader negotiationstrade show attendanceconfidentiality maintenancecompliance with regulatorygovernmentaland safety requirementsroom-nights generationmeeting room occupancy increaseevent center occupancy increasemarket segmentation analysistransient market segmentationcontract market segmentationgroup market segmentationsocial market segmentation
Soft Skills
communication skillsnegotiationissue resolutionresolving complaintsstrong verbal communicationsstrong written communicationsmanaging complex issueshandling time pressuresprofessional appearance maintenanceintegritycustomer relationship managementteam member sensitivityproblem solving
Keywords for Your Resume
Sales Managerhotel salescatering venuesevent/banquet spacesales processsolicitationnetworkingprospectingcontract negotiationscustomized proposalsmeeting plannerstravel agentstrade showsconfidentialityroom-nightsmeeting room occupancyevent center occupancymarket segmentationstransientgroupsocialcontract2+ years' experience in saleshospitality/casino industryspecial event planningStrong verbal and written communications skills
Deal Breakers
High school diploma or GED equivalent, 2+ years' experience in sales, Must be able to lift up to 20 lbs. and perform physical requirements (push/pull/reach/bend/twist/stoop/stack and stairs)
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