✦ Luna Orbit — Sales & Business Development

Sales Manager, New Business

at Intercom

📍 Sydney, Australia Onsite Posted March 12, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category Sales & Business Development

About this role

This role involves leading new business sales efforts in the APAC region for Intercom’s AI customer support solutions, focusing on team leadership, strategy execution, and regional growth.

Key Responsibilities

  • Develop and implement sales strategies
  • Lead and develop sales team
  • Manage pipeline and customer relationships
  • Coordinate with marketing and product teams
  • Drive new business growth

Technical Overview

The role requires expertise in sales strategy, pipeline management, CRM tools, and SaaS/AI solutions, with a focus on expanding customer base and revenue in the APAC market.

Ideal Candidate

The ideal candidate is a mid-level sales manager with proven success in new business acquisition within SaaS or AI sectors, capable of leading sales teams and executing regional strategies in a fast-paced environment.

Must-Have Skills

Experience leading sales teamsProven success in new business acquisitionAbility to develop and execute sales strategiesStrong customer focusExperience with SaaS or AI solutions

Nice-to-Have Skills

Experience in APAC regionKnowledge of AI customer support solutionsCRM tools expertise

Tools & Platforms

CRMSalesforce

Required Skills

Sales StrategyAccount AcquisitionPipeline DevelopmentCRMGo-to-Market StrategyTeam LeadershipCustomer EngagementMarket Analysis

Hard Skills

Sales StrategyAccount AcquisitionPipeline DevelopmentCRMGo-to-Market StrategyTeam LeadershipCustomer EngagementMarket Analysis

Soft Skills

LeadershipStrategic ThinkingCollaborationCommunicationAdaptabilityProblem-solving

Industry & Role

Industry SaaS
Job Function Sales management and regional business development for AI customer support solutions

Keywords for Your Resume

Sales StrategyAccount AcquisitionPipeline DevelopmentCRMGo-to-Market StrategyTeam LeadershipCustomer EngagementMarket AnalysisSaaSAI customer support

Deal Breakers

Lack of experience leading sales teams, No experience in SaaS or AI solutions, Unable to develop sales strategies, No regional experience in APAC

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