✦ Luna Orbit — Sales & Business Development

Sales Operations - Maintenance and Renewals Specialist II

at Converge Technology Solutions

📍 Remote, US Remote Posted March 20, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education High school diploma or equivalent
Category Sales & Business Development

About this role

This role supports the sales team by managing maintenance and renewal contracts, providing accurate quotes, and fostering OEM partnerships to improve renewal rates.

Key Responsibilities

  • Proactively quote renewals
  • Maintain and reconcile contracts
  • Handle cancellations and credits
  • Participate in OEM meetings
  • Support sales team with contract management

Technical Overview

The position involves customer service, contract management, OEM program knowledge, and proficiency with Microsoft Office Suite.

Ideal Candidate

The ideal candidate is a mid-level sales support professional with at least 3 years of experience in contract renewals and customer service. They possess excellent communication skills, attention to detail, and the ability to manage multiple OEM renewal programs effectively.

Must-Have Skills

Customer Service SkillsRenewals ManagementContract ManagementMicrosoft Office SuiteExcellent verbal and written communication skills

Nice-to-Have Skills

OEM knowledgeInventory reconciliationCancellations and Credits handling

Tools & Platforms

Microsoft Office Suite

Required Skills

Customer ServiceRenewals ManagementContract ManagementOEM ProgramsMicrosoft Office SuiteCommunication SkillsProblem-solvingAttention to Detail

Hard Skills

Customer ServiceRenewals ManagementContract ManagementOEM ProgramsMicrosoft Office SuiteCommunication SkillsProblem-solvingTime Management

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsAttention to DetailCritical ThinkingCustomer Service SkillsLeadershipPrioritization

Industry & Role

Industry Technology Services
Job Function Support sales through contract renewal management and OEM partnership development
Role Subtype Customer Support Specialist

Keywords for Your Resume

sales operationsrenewals specialistcontract managementOEM programscustomer serviceMicrosoft Officecommunication skillsproblem-solvingattention to detailhigh school diplomarenewal ratesmaintenance renewalsOEM meetingssupport sales teamproactive quotingrenewals managementsupport sales

Deal Breakers

Less than 3 years' experience in renewal support, Lack of customer service skills, Inability to work remotely, No experience with OEM programs

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