Position Details

Type Contract

Experience lead

Exp. Years Not specified

Education Bachelor degree in Business or other relevant field

Category Sales & Business Development

About this role

Sales Operations Manager to plan, analyze, document, and deploy changes within the sales process and technology integrations for a B2B SaaS environment at Hootsuite. You’ll drive operational excellence through process optimization and enablement material.

Key Responsibilities

Sales process optimization and documentation
Tool/CRM management and training
Cross-functional collaboration
Training program development
Continuous improvement

Technical Overview

Focus on end-to-end sales process documentation, CRM tooling (SFDC), marketing/CS tooling (Marketo, Gainsight, SalesLoft), and training materials. Role requires cross-functional collaboration and project management.

Ideal Candidate

The ideal candidate is a mid-to-senior level sales operations professional with 5+ years in B2B SaaS, strong CRM/tooling experience (SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator), and a proven track record of optimizing sales processes and training teams.

Must-Have Skills

Extensive experience in a Sales Operations role within a B2B sales organizationBachelor degree in Business or related fieldStrong project management experienceFamiliarity with SFDCMarketoGainsightSalesLoftLinkedIn Sales Navigator (preferred)

Nice-to-Have Skills

Familiarity with Sales technologies (SFDCMarketoGainsightSalesLoftLinkedIn Sales Navigator) is preferred

Tools & Platforms

SalesforceSalesLoftMarketoGainsightLinkedIn Sales NavigatorCRM

Required Skills

Sales OperationsCRMSFDCSalesforceSalesLoftMarketoGainsightLinkedIn Sales NavigatorCRM systemsB2BSaaSEnterprise SoftwareDocumentationTrainingProject ManagementChange ManagementWorkflow design

Hard Skills

SalesforceSFDCSalesLoftMarketoGainsightLinkedIn Sales NavigatorCRMB2BEnterprise SoftwareSaaSDocumentationTrainingProject ManagementChange ManagementWorkflow Design

Soft Skills

InfluenceCollaborationTeamworkOpen communicationProblem solvingAdaptabilityChange managementTraining

Industry & Role

Industry SaaS

Job Function Plan, document, and deploy changes to sales processes and technology across the sales organization

Role Subtype Sales operations

Tech Domains Salesforce

Keywords for Your Resume

Sales Operations ManagerSales Process OptimizationCRM systemsSFDCSalesLoftMarketoGainsightLinkedIn Sales NavigatorB2BEnterprise SoftwareSaaSDocumentationTrainingChange managementProject managementWorkflowSales technology roadmapTraining materialsCross-functional collaborationCustomer journeySalesforceCRM

Deal Breakers

No experience in B2B SaaS sales operations, Lack of Bachelor degree, No hands-on experience with SFDC/Marketo/Gainsight

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Sales Operations Manager (6 Month Contract)

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