Position Details

Salary $61K – $72K USD / year

Type Not Specified

Experience entry

Exp. Years 0+ years

Education Not specified

Category Sales & Business Development

About this role

Provides post and pre-deal support to customers and brokers, ensuring seamless onboarding and issue resolution to enhance customer satisfaction.

Key Responsibilities

Assist customers with issues
Support onboarding
Coordinate deal approvals
Support renewals
Maintain customer relationships

Technical Overview

Customer-facing role utilizing energy management portals and support systems, with focus on communication and issue resolution.

Ideal Candidate

The ideal candidate is an entry-level sales support analyst with strong communication skills, customer service experience, and familiarity with energy management systems, capable of handling customer onboarding and issue resolution.

Must-Have Skills

Customer communicationIssue resolutionCustomer onboarding

Nice-to-Have Skills

Sales supportRenewalsContract support

Tools & Platforms

Energy Manager portal

Required Skills

Customer ServiceIssue ResolutionCustomer OnboardingEnergy Management PortalCustomer Support

Hard Skills

Customer ServiceIssue ResolutionCustomer OnboardingEnergy Management PortalSales Support

Soft Skills

CommunicationCustomer FocusProblem-solvingInterpersonal SkillsTeamwork

Industry & Role

Industry Energy

Job Function Customer support and sales support in energy services

Keywords for Your Resume

Sales Support AnalystCustomer ServiceIssue ResolutionCustomer OnboardingEnergy Management PortalCustomer SupportRenewalsContract SupportCommunication SkillsProblem-solvingCommunicationSales Support

Deal Breakers

Lack of customer service experience, Inability to communicate effectively, No familiarity with energy portals

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