Position Details

Salary $18 – $29 USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

Remote sales support role handling inbound inquiries and responding to internet leads, with responsibilities to set in-home appointments for Safety Specialists. Requires collaboration across teams and proficiency with CRM and MS Office.

Key Responsibilities

Make a high volume of outbound phone calls to web-form leads for scheduling in-home sales visits
Handle inbound calls with same purpose
Follow a systematized sales process to convert leads
Ensure quality assurance throughout lead-setting process
Collaborate with teammates and understand geography

Technical Overview

Primarily a customer-facing, process-driven role leveraging omni-channel contact center software, CRM systems, and Microsoft Office. Emphasis on lead management, appointment setting, and remote collaboration.

Ideal Candidate

The ideal candidate is a mid-level sales support professional with experience in automated contact centers and lead generation, comfortable making high-volume outbound calls and handling inbound inquiries, and able to work remotely with CRM and MS Office fluency.

Must-Have Skills

Experience in an automated contact centerConsultative sales or lead-generationOutbound callingInbound phone callsRemote work via video conference/IM/phone

Tools & Platforms

Omni-channel contact center softwareCRMMicrosoft Office SuiteMapping tools

Required Skills

Sales Support RepresentativeContact Center Setterinbound callsoutbound callslead settinginternet leadsin-home sale appointmentsCRMMicrosoft Officeomni-channel contact center softwareautomated contact centervideo conferenceinstant messagingNorth American geographyquality assurancesystematized sales process

Hard Skills

Omni-channel contact center softwareCRM (Customer Relationship Management)Microsoft Office SuiteMapping toolsCloud-based tools

Soft Skills

Verbal communicationWritten communicationGeography knowledgeCollaborativeCoachableAdaptabilityTime management

Industry & Role

Industry Healthcare & Medical

Job Function Support sales operations by handling inbound/outbound calls and setting appointments for in-home sales, using CRM and MS Office.

Role Subtype Sales Support

Keywords for Your Resume

Sales Support RepresentativeContact Center Setterremoteinbound telephone callsinternet leadslead settingin-home sale appointmentsSales CloserCRMMicrosoft Officeomni channel contact center softwarecloud-based toolsautomated contact centervideo conferenceinstant messagingphoneSunday–ThursdayTuesday–SaturdayNorth American geographylead-generationLead settingInbound callsOutbound callsRemoteIn-home sales visitsInternet leadsVideo conference

Deal Breakers

Unwilling to work Sunday–Thursday or Tuesday–Saturday, No experience in automated contact center, Not proficient in English

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