Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Not specified

Category ERP & CRM Systems

About this role

This role involves analyzing and optimizing Salesforce-based workflows, integrating Salesforce with other systems, and improving customer support processes to enhance operational efficiency.

Key Responsibilities

Analyze and optimize sales-to-support workflows
Integrate Salesforce with product systems
Improve case management processes
Leverage data insights for decision-making
Collaborate with stakeholders

Technical Overview

The candidate will work with Salesforce Experience Cloud and Service Cloud, utilize automation tools like Flows, and leverage data analytics for process improvements, system integration, and automation.

Ideal Candidate

The ideal candidate is a mid-level product analyst with strong expertise in Salesforce Experience and Service Cloud, with 3+ years of experience in process optimization, system integration, and data analytics. They are collaborative, analytical, and capable of working closely with cross-functional teams to improve customer support workflows.

Must-Have Skills

Deep knowledge of Salesforce Experience & Service CloudAutomation knowledge with Salesforce FlowsUnderstanding of Salesforce data and security modelExperience in process analysis and optimizationData analytics skillsStakeholder collaboration

Nice-to-Have Skills

AI Workflow OptimizationSystem IntegrationCustomer support operationsAutomation tools

Tools & Platforms

Salesforce Experience CloudSalesforce Service CloudAutomation tools

Required Skills

Salesforce Experience CloudSalesforce Service CloudSalesforce Flowsdata securityprocess improvementdata analyticssystem integrationautomationstakeholder collaborationCRM

Hard Skills

Salesforce Experience CloudSalesforce Service CloudSalesforce FlowsSalesforce data and security modelAI Workflow OptimizationSystem IntegrationProcess ImprovementData AnalyticsCase ManagementAutomation tools

Soft Skills

collaborationcommunicationproblem-solvingstakeholder managementanalytical thinking

Industry & Role

Industry SaaS

Job Function Product analysis and process optimization within Salesforce CRM environment

Role Subtype Product Analyst

Tech Domains Salesforce Experience Cloud, Salesforce Service Cloud

Keywords for Your Resume

Salesforce Experience CloudSalesforce Service CloudSalesforce FlowsSalesforce data modelSalesforce securityAI Workflow OptimizationSystem IntegrationProcess ImprovementData AnalyticsCase ManagementAutomation toolsCustomer supportStakeholder collaborationCRMSaaSsystem integrationprocess improvementdata analyticsautomationstakeholder collaborationcustomer support

Deal Breakers

Lack of Salesforce Experience Cloud knowledge, No experience with Salesforce Flows, No process analysis or data analytics experience, Inability to collaborate with stakeholders

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Salesforce Product Analyst

Get matched to jobs like this