Position Details
About this role
The Salesforce Technical Analyst role focuses on providing Salesforce/CRM application support, leveraging ServiceNow for ticket management, and driving process improvements for Salesforce Service Cloud within a retail-focused environment.
Key Responsibilities
- Provide application support for Salesforce, ensuring timely resolution of issues and adherence to service level agreements
- Utilize ServiceNow and other tools to manage support requests efficiently and accurately
- Collaborate with team members to share knowledge, foster learning, and achieve collective goals
- Identify opportunities for process improvement, offering solutions to reduce recurring service tickets and enhance system performance
- Maintain and improve Salesforce Service Cloud functionalities to meet business needs
Technical Overview
Scope includes Salesforce Service Cloud administration, ServiceNow-based ticketing, user onboarding/training, and ongoing optimization to meet business needs. Emphasis on issue resolution, SLA adherence, and collaboration.
Ideal Candidate
The ideal candidate is a mid-level Salesforce/CRM systems specialist with hands-on experience supporting Salesforce Service Cloud and ServiceNow, capable of optimizing processes and training users in a fast-paced environment.
Must-Have Skills
None listed
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
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