Position Details

Salary $81K – $143K USD / year

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Not specified

Category Customer Success & Support

About this role

Scaled Operations & Success Specialist ensures a high-value experience for Rippling's Scaled customer segment by leading end-to-end success workstreams and coordinating with Legal, Finance, and Product to enable frictionless renewals.

Key Responsibilities

Lead End-to-End Success Workstreams
Orchestrate Internal Excellence
Direct-to-Customer Success Liaison
Strategic Communication
Proactive Enablement & Insights

Technical Overview

Role requires navigating complex billing systems and CRM reporting, coordinating cross-functional teams, and translating technical/financial complexities into clear narratives for clients and leadership; experience with SFDC/Salesforce is central.

Ideal Candidate

The ideal candidate is a mid-senior customer success operator with 3+ years in high-intensity, customer-facing roles, strong Salesforce/SFDC experience, and proven project management skills to coordinate across Legal, Finance, and Product for renewals and growth.

Must-Have Skills

3+ years in a high-intensitycustomer-facing role such as Customer SupportEscalationsor Technical Account ManagementProven ability to act as a project manager coordinating dozens of moving pieces across multiple departmentsExceptional communication and de-escalation skillsTechnical Savviness with CRM reporting and billing systems

Nice-to-Have Skills

Experience with cross-functional project managementExperience in SaaS / HR tech environments

Tools & Platforms

Salesforce

Required Skills

3+ years in a high-intensitycustomer-facing role; Project management; Cross-functional coordination; Salesforce / SFDC; CRM reporting; Data-driven insights; De-escalation; Effective communication; Stakeholder management

Hard Skills

SalesforceSFDCProject managementCross-functional coordinationCRM reportingData-driven insights

Soft Skills

Collaborative communicatorDe-escalationProactive problem solvingStrong written and verbal communicationStakeholder management

Industry & Role

Industry SaaS

Job Function Act as the primary project lead to drive scaled customer success initiatives and renewals across cross-functional teams.

Role Subtype Customer Success Manager

Tech Domains Salesforce, SFDC

Keywords for Your Resume

scaled operationssuccess specialistripplingsfdcsalesforcecrm reportingproject managementcross-functional coordinationaccount healthdata-driven insightsbillingproduct configurationsde-escalationremotesaaslife sciencescustomer successrenewals

Deal Breakers

Less than 3 years of experience in a high-intensity, customer-facing role, Lack of Salesforce/SFDC experience

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