Position Details

Type Full-Time

Experience entry

Exp. Years 0+ years

Education Bachelor’s degree in Computer Science, Information Technology, Education, or a related field, or equivalent professional background

Category IT Support & Helpdesk

About this role

This role provides technical support for school-related hardware, software, and network systems, ensuring an optimal learning environment for students and staff.

Key Responsibilities

Resolve technical support requests
Troubleshoot issues and escalate as needed
Document and monitor activity
Set up and maintain computers and printers
Support classroom technology

Technical Overview

Supports Windows, ChromeOS, networking, and classroom technology including printers, copiers, and interactive whiteboards, with experience in troubleshooting and hardware deployment.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with experience supporting classroom technologies in a K-12 environment. They possess strong troubleshooting skills, familiarity with Windows and ChromeOS, and excellent communication abilities to assist teachers and staff effectively.

Must-Have Skills

Bachelor’s degree in Computer ScienceInformation TechnologyEducationor related fieldExperience supporting classroom technologiesProficiency in WindowsChromeOSnetworking fundamentalsFamiliarity with IT service desk tools such as ZendeskAbility to travel between sites within the city

Nice-to-Have Skills

Experience supporting multi-site organizationsKnowledge of IT project supportExperience with imaging and deploying computersSupport of classroom technology

Tools & Platforms

ZendeskMicrosoft Office 365AcrobatPC/Mac/Chrome computersHP printersRicoh copiersActive DirectoryVPNTCP/IPDNSDHCP

Required Skills

Windows operating systemsChromeOSNetworking fundamentalsWireless infrastructureEndpoint managementOffice 365 Pro PlusAcrobatIT supportTroubleshootingHardware setupImagingActive DirectoryVPNTCP/IPDNSDHCP

Hard Skills

Soft Skills

Operational excellenceAction biasTeam collaborationCommunicationProblem-solvingCustomer service

Industry & Role

Industry Education

Job Function Provide IT technical support in a school environment

Keywords for Your Resume

School Technology Support SpecialistIT supportHelpdeskWindows operating systemsChromeOSNetworking fundamentalsWireless infrastructureEndpoint managementOffice 365 Pro PlusActive DirectoryTroubleshootingHardware setupImagingZendeskIT support desk toolsClassroom technologies

Deal Breakers

Lack of experience supporting classroom technologies, No ability to travel between sites, No relevant IT support experience

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